The lapse in organisation in Florence was not acceptable and created a very poor perception . The taxi to take us from the hotel to the station never arrived , there was no communication or explanation. Were it not for the super effort of the staff at the hotel , we would have missed the train to Venice . The rest of the trip was ok but we found some of the tour guides fell short of a good mark .
Outstanding quality . The tour and tour guide made for an excellent afternoon
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