New York City, New York
Everything was perfect on Viators end. However the appointment with the firm that actually runs the helicopter service means nothing. You still have to go and stand in the queue at the heliport along with other people who may have just walked in without a prior appointment.
On the day our tour was originally scheduled, there was heavy rain so we just called and rescheduled two days later. The whole process was very easy. So overall good experience.
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