Be very careful when considering this tour / trip. We selected the 5 day - 4 star Superior room option. The room in Florence was very nice - the room in Venice was the worst we have ever stayed in, in our life. It was a 1 star at best. It was tiny, the bed was 5 foot long - the AC barley trickled out the first day and was off upon our return the 2nd day - the room was always very, very hot. The room was dirty, the floors had not been swept for sometime. The bathroom was worse. We asked for a different room and was told no. We did finally get a fan which was noisy but helped a little. THE WAS WRONG. This package is not a value and not good at all. When I e-mailed the agency they said nothing could be done. I question Viator as a provider and would caution all to consider other options.
This was ok. While other guides would get their groups into the shade, out guide (with her umbrella) stayed in the sun. There was no info given in route to or from, though she couldn't stop talking with the driver - when he wasn't on his cell phone.