Ann, our tour guide was great. She made a point of learning all our names and finding out a bit about us all. She made sure we all got the best out of the tour, getting us involved by taking turns pretending to conduct, and 'perform' on stage. Good fun and very informative without having the feeling of a school trip. It was fantastic to see behind the scenes and find out about the history of the building and what makes it tick. I can thoroughly recommend this tour. Breakfast at the end in the green room was a nice way to round off the tour and give us a chance to reflect on what we had seen.