The main problem with the tour was that the hotel we stayed in has 2 receptions but no one at the tour company told me this when I phoned to confirm as requested. In consequence we waited at the reception where we were dropped off throughout our stay and missed the tour on the allotted date. Fortunately the tour company fitted us in on the next day's trip but this was with the Discovery of Marrakech group and did not give us the full tour on which we were booked. I think you should ensure that the local office advise tourists which reception they will collect from to avoid confusion for future travelers!