We were told we had to call 24 days before our tour to confirm. We tried calling many times, on different days and never got through from the U.S and from Paris. We had to physically go to the office once we arrived in Paris to confirm our tour. We were also told that someone would be picking us up at the train station in Lourdes and taking us to our hotel. No one was there to pick us up. We waited about 30 minutes to see if someone was coming. Fortunately we had the extra money to pay for a taxi to our hotel. We were not told until the day we were to leave for our tour, when our return time would be, which was quite late, 11:30 pm. The Itinerary only said we would be leaving in the afternoon.The train and hotel was nice and so was the independent tour, but it would have been nice to be given map of the area. Maybe the person who never showed up to take us to our hotel had that?