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Leigh F H

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Leigh F H

Leigh F H

South Africa

Oct062008

Tour/Activity

Puffing Billy Steam Train, Yarra Valley and Healesville Wildlife Sanctuary Day Tour

Melbourne, Australia

My Rating
4 star rating: Recommended

My Review
I really enjoyed this trip. The highlight of the trip for me were the wonderful guides at Healesville Sanctuary who had so much knowledge about the animals and the environment. I did think that the trip organisers could have put in more effort though eg it was very cold on the Puffing Billy train. Knowing that this is typical weather in Melbourne for that time of year, blankets could have been made available.

Sep282008

Tour/Activity

Sydney Attraction Pass Including Taronga Zoo, Sydney Opera House, SEA LIFE Sydney Aquarium

Sydney, Australia

My Rating
2 star rating: It was OK, but could have been better

My Review
When we collected the card from the operator in Circular Key, the staff were incredibly rude. The woman behind the counter mispronounced my surname and burst out laughing. She advised us that since it was already 1600, there were no activities we could attend that day. However, I discovered later on that the aquarium in Darling Harbour was open until 2200. This meant that we wasted another day doing activities which we could have done that evening. We experienced other instances where staff misled us about activities. Viator's claim of "no hidden costs" is false--there was a "fuel surcharge" included on some of the water activities. Overall, the content of the card was good, but the rudeness and incompetence of the staff make it difficult to recommend this card.

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