In general we were very happy with the tour and the organisation in general.
Unfortunately there were a few things which were a bit messy: We were picked up on time from our B and B and then made a tour of the whole city to pick up yet more people. Once we made the whole turn in almost half an hour (we could have walked there in 5 minutes if we would have known) we all had to leave the bus to go into another. Which was extremely crowded... We were a group of 4 and there were only single seats left. Arrangements with other passengers made it possible that at least 2 and 2 could sit together (we had a child with us).
Once close to the Ross Errilly Friary we were informed that this part of the trip had to be cancelled as they were making a film at the location and we couldn't even stop for photos. And that was it. Very disappointing.
The busdriver who also did all the talking was quite nice and new a lot of things, but he kept repeating himself quite a lot. What was really annoying was the part when he wanted to sell the tickets for Kylemore Abbey. Like a never ending advertisement. Also, Viator should say in the description that tickets could be purchased at a special price from the driver. We did some research before we discovered that queuing at the ticket desk would waste a lot of time. So we wanted to be smart and purchased our tickets online. This was a big mistake, as the girl at the ticket desk had to exchange our online tickets to "normal" tickets. Ridiculous, and it took forever.
Again, why didn't Viator inform us before that the tickets could be purchased at a cheaper price from the driver directly and we would have avoided the queue???
Talking so much about the quiet man it would have been nice to stop at the famous bridge (we passed directly in front of it). But as some people had to get their bus or train or whatever we had to speed up everything and didn't stop at all.
But all in all, it was a great day and I had previously very good experiences with Viator
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