We were extremely disappointed with this tour. We went to the pick up place and there was no one there. We then asked a 'general tour bus' and showed them our prepaid tickets and they said we could get on their bus. Then the bus got caught in a marathon which was being held in Berlin, and this bus could not find a way out and we drove round and round for an hour and finally were asked to get off that bus and onto a tour bus. This second bus then took us to Pottsdam. However, because of the delays of over an hour at the beginning we believe our tour was shortened and we didn't see all the sights that we had expected. Very poor not having a Viator person at the hotel to meet us.
we did do the walking tour of Berlin the day before and the Viator person was there to meet everyone, but Pottsdam was a real mess.
The Viator representative was at the arranged meeting point and on time. He walked us through all the interesting places and gave a lot of history and descriptions of all the sites.
We could not faul this walking tour.
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