We had to wait for almost an hour at the airport to be collected and then it took a further hour and a half to get to the hotel (not due to traffic but to other people being picked up and dropped off - this wasn't expected as the description of the service on the viator site isn't clear) We were expecting to arrive at the hotel for 8pm but didn't get there until 9.30 meaning there was less time available to enjoy the evening, to go for a meal etc - it makes a difference when you are only in a city for a few days. Would not use this again.
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