Tel Aviv, Israel
We had a early mornin flight from Tel Aviv, on our first visit to Israel. It made sense to pre-book transport to the airport. The driver showed up on time at 3:00 am, , lifted the bags into the cab, and delivered us safely and on time to the airport. He had been misinformed (in spite of our confirmation) that there would be only one passenger (instead of two), but it didn't really matter. In future, now that we're a little more familiar, we would call a taxi from our centrally located hotel for half the price, rather than prebook.
We prepaid for a driver from Tel Aviv airport to Jerusalem. The driver was not waiting for us at our arrival. The company did not contact our cell phone. Eventually, we reached the company and were advised to expect a driver in 15 minutes. It was an hour before a driver showed up and took us to Jerusalem. He said the scheduled driver's car had broken down, and he, the replacement, was delayed by security procedures. Our drive to Jerusalem was uneventful after that. We have no criticism of the driver, but the company was not well organized to deliver the timely and professional service we had contracted for and had prepaid at Viator's premium rates. We would have done better to get a taxi on the spot at the airport.