When we arrived to exchange our voucher for tickets on Sept. 15, we discovered that there was a half marathon taking place in the city core that afternoon and the 2:30 Grand Tour was cancelled. We were able to take the "Stockholm in a Nutshell tour" at 11 am which was shorter and cheaper. The on-site people were helpful in trying to work around the logistic nightmare of continuing tours in a city where streets are blocked and closed off and there is traffic gridlock. We had a partial tour on one route and then could switch to another route. This took additional time with the waiting involved. The canal/water tour portion of the tour was the best part of the package. Bottom line - Viator should have alerted anyone who had bought excursions for that day what was going on and offered a refund for the whole tour or for the difference in the cost of the tours. Viator should be aware of what is going on locally in a city that will affect the products they are selling.
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