Our original tour was canceled because the driver was sick, but the tour company representative (Katrina) communicated the change early, was very thoughtful, and got us booked on another tour. I'm sure the original tour would have been great, but the Loch Ness/Glencoe/Highlands tour we ended up on was better than we could have imagined. Our guide/driver, Kenny, was absolutely delightful, engaging, funny, and informative. We loved him. We made many stops, we felt well taken care of, we had fun, we saw amazing things, plus the weather was fantastic. I can't recommend this tour -- or Kenny -- highly enough!!