Our ship didn't make port as scheduled. this stressed me out till i got hold of Viator. They cancelled my excursion and refunded my money. Later that day the ship was granted permission to port the next day. The ship contacted viator for me and they scrambled to put my private tour back together for me. They did contact me to advise me my English speaking driver was not available, but if i was OK with driver with limited English i could have my skip the line tickets and English speaking guide in Florance as planned. The tour was awsome and the driver was very understandable. Good save Viator thank you. We are returning to Europe next spring and will only use Viator.
Very good value for the money. Guide was very knowledgeable and passionate about his country's history.
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