Firstly, had issues with being picked up from a nearby hotel (guide said he didn't know where it was and therefore wouldn't meet us there but rather at another hotel further away. After negotiations with his manager, this was resolved.
On the day of the tour, the guide was knowledgeable, but mostly about the benefits of other hotels. We would rather have been told about the culture and history more of this city. He did however help us with locating an ATM from which we could withdraw money as this was an issue for us in several ATMs we tried.
The Forbidden Palace section was probably the most enjoyable and the guide was very patient. However, the rest of the tour (Summer Palace and Tiananmen Square) was rushed and not worthwhile. Did not really get a good understanding and had to retrospectively look this up.
The main issue for us was at lunch (we spent just under 2 hours finding an appropriate restaurant. We wanted authentic Chinese food however, we also wanted to know what we were eating - 2 of the restaurants we went to had no English menus and a third restaurant was serving "real, authentic" local food which we really couldn't stomach such as Sea Cucumber and other delicacies). We eventually found somewhere suitable which served local food, had English menus and also was in a suitable price range - make sure you can go somewhere where the guide can eat too unless you are paying for them to dine - we didn't think it was value for money as once the taxis and entrance fees added up on top of the tip.
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