The shuttle was late, I had to call to see where they were (had already re-confirmed the previous day to make sure of pick-up location). When I called from a payphone, the call agent put me on hold and then hung up no me. I called again, and she did the same thing. When I called a third time (at 40 c per call), I told her that I didn't appreciate her hanging up on me twice and that I didn't want to be put on hold again...she promptly told me the Shuttle driver would be there within 15 minutes. He was but was driving a very compact Toyota car.
The Shuttle driver (for the airport to the hotel trip on June 18th) dropped us off at the main street - didn't even bother to drop us off at the door.
Once we actually found the place, and were able to be let in, the workshop was wonderful! We really enjoyed our time and the experience of making our own fragrance. It would be advisable to provide the door code with reservation, clear directions of the location (the building DOES NOT HAVE A NUMBER ON IT) and where to locate the Studio (through the entrance, to your right, down the hall, through the door, up the stairs, on the 1st floor). We didn't get in there until 1030 for our 10am workshop. A contact phone number would also be helpful on the reservation - we were standing outside the building with no email access to obtain any additional information from Viator, but we could have called your tour desk if we had a contact number on the reservation.
The shuttle driver dropped us off at the main street - didn't bother to drop us off at the door.
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