Patricia L

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Patricia L

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Dec242012

Tour/Activity

Zipline Canopy Eco-Adventure from San Juan

San Juan, Puerto Rico

My Rating
5 star rating: Highly Recommended

My Review

Great fun! It is a little intimidating to start out but the very professional team that runs the zipline tour made it easy. The location is beautiful and very close to San Juan. I would highly recommend this tour.

Sep062012

Tour/Activity

Danube Valley Day Trip from Vienna

Vienna, Austria

My Rating
2 star rating: It was OK, but could have been better

My Review

Time on Danube was beautiful and we enjoyed the tour of the abbey. I was completely unimpressed however with the tour company. We called to arrange pickup at our hotel and the man on the phone said they didn't have our reservation, that we would have to contact Viator and then hung up on us. We were staying at the Ring which is a very good hotel and the concierge called them and they agreed to pick us up. However the bus arrived 10 minutes earlier than the time we were told and the bus driver was unwilling to wait for my husband to come down from the room. We had to dash after the bus in the street or we would have missed our tour. In fact there was a large pickup location for several tours only about 2 blocks from our hotel and they never told us that because we could have easily walked there. Overall the communication with this tour company was completely unacceptable. I would highly recommend that Viator discuss this with the tour company to make it possible to have hotel pickup without such a major stress.

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