When we arrived to Centraal Station, nobody knew where we could start our hop-on hop-off tour. Staff at the station and at the Tourist Information didn;t know and spent about 40 minutes trying to find out where the bus stop was. Luckily somebody directed us towards the bus stop and got the right bus.
As we bought the combin ticket (bus/canal cruise), the bus driver should have given us a grey ticket to be presented at the canal cruise office. As we didn't have it, we couldn't board the boat, so we had to wait for the next sightseeing bus to turn up, asked the driver for the grey tickets and then go back to the pier to wait for the next boat. Wasted lots of time and travelling with an elderly person was not the ideal experience. Sorry about this but hopefully there will be more information about this tour so no time is wasted, and drivers should give this tickets straight away as tourists won't know this.
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