Carol K

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Carol K

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Boston, Massachusetts

My Rating
2 star rating: It was OK, but could have been better

My Review

If you have your own car or a rental- save the money for your shopping and drive yourself...
This started out as a nightmare- I had confirmed my rservation with pick up from downtown hotel- The bus or shuttle was supposed to pick me up at 910am-I was waiting at the front of hotel since 845am. When no one showed up by 945am, the hotel concierge was nice enough to call the tour company for me to see if they would send a driver to pick me up-no way-when I kept asking for a ride and refusing to cancel the female clerk told me the bus trip was FULL- I said how can it be full when I hold a reserved seat? She then passed me off to a guy-eventually they agreed to reimburse me if I took a taxi- so it was only 5$ for the cab and they did pay for it but thats not the point- they didnt send anyone to pick me up as reserved-it was soooo aggravating. Then the 'luxury bus" turned out to be 3-4 15 passenger vans. The drivers were nice and the shopping at the mall was good- just be cautious when booking with this company-after speaking to a few different concierges-they said this company is notorious for bad service. Good Luck.

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