The Grayline coach arrived on time to collect us from the hotel. It was a modern luxury coach. There were quite small numbers on the coach and after the usual delays in collecting from hotels we made our way to Key West. The driver and guide were very good, polite and helpful. The guide sorted out our transfer to the trolly tour as the glass bottomed boat had been cancelled due to the weather. The arrangements throughout were clear and accurate and the pick up in Key WEst was on time. It is difficult to fault the organisation of this tour
We were collected from the hotel on time in a really battered bus which was in poor condtition with several misted up windows. After arriving at the office there was a long delay whilst the seperate tours were sorted out. There seemed to be a complete lack of organisation. Anyway we eventually set off and the city tour was very good and informative stopping i Little Havanna for lunch. We were then transported for the boat trip which was again very good. On return there was confusion over the pickup point., the initial instructions were the drop off point/then the yellow building/then on rechecking a location across the junction which was correct. We got on the coach but many others did not and I assume made their own way back. At no stage where the numbers counted or checked - driving around sounding the horn is not the answer! The Gator Park trip was also good but again no checks were made of numbers on depature. On return to Miami Beach there was clearly no possibility of a drop off back at the hotel so we decided to stay for food and walk back ourselves. Good value tour but very poor coach, very disorganised Would not use again
Las Vegas, Nevada
Driver waiting at departure Very pleasant and helpful with luggage. Helped with photographs for family. On route to hotel took us on sightseeing trip along the Strip. First class service cannot be faulted highly recommend
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