Coach was great and the tour guide/driver was excellent. Overall a superb tour and well worth the money. The right amount of time was available at each stop. I never felt rushed nor was I waiting thinking "let's get going". Only problem... on puffing billy if you are not on the correct side of the train you don't get to see the beautiful vistas as well and have to count on others to "let you in" so you can take pictures. Our train was full. I know everyone can't ride on just one side of the train but it is a definite advantage to know which side to choose. Locals might know, but as a tourist from overseas I didn't and missed some beautiful photo opportunities trying to get over to the correct side. The rest of the tour was great and I will recommend it to anyone heading to Melbourne. We took a chance booking online with Viator tours but I would have no qualms about doing so again.