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The tour was everything I expected and more. The representatives were on time, the audio equipment worked well, the guide was well-informed, well-prepared, interesting, and pleasant. She fomented stimulating dialog. We saw things we had never seen before and made excellent use of our limited time.
The airline lost our bags and we had to arrange for their delivery. This delayed our arrival at the transfer desk and we therefore missed the boat that was marked for us. It took a little while to arrange for a replacement water taxi, but ultimately a boat was found and the service was fine. It was exactly what we expected.
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