Great tour, guide was amazing. I will highly recommend this tour. Im giving it a 4 star as I think more time should be allocated for walking around in Bruges. Its a magical place that looks as if it came from a Fairy tale from Disney.
Good tour, more time in Stiges will have being good.
We just returned from our tour Skip the Line: Best of Barcelona Tour including Sagrada Familia booking, through Viator.
I asked more than 5 times (including emails and calls) if my 10 month old daughter will need a car seat and questioned why she had to pay full adult rate. We were told that the law here in Barcelona, requires a car seat for the baby in a tour bus the reason why she had to pay full rate, so we did. As we got to the tour office in the morning we were asked "if we wanted a car seat for her" as this was optional not required. They even offered a very old, extremely dirty one which we said no to it, as it wasn't required by law after all. Of course our daughter never sat in a seat although there were plenty of empty seats (the tour was not full). She was with me on a baby bjorn all the time. This whole thing of the baby on a car seat was a way to sell a set which really was never occupied. We felt robed to say the least.
Additionally, the bus we were taken onto the air conditioning was broken and although we complained to our guide Niko pliantly of times he simply said that it was not working properly (only after ignoring the issue for over 4 hours). Nothing was done about it (they could have sent another bus). The bus was a sauna and I was sweating like If I had exercised for an hour. It was colder outside the bus that inside, It was simply unbearable. Also, the bus was old and dirty, not what we were told by Viator at all.
Also when we went to the Sagrada Familia the guide there was HORRIBLE!. Arrogant to start with and his English was impossible to understand. We as a group, asked him multiple times to slow down (so that hopefully we will understand a bit of what he was saying) and speak higher and he ignored it and even said "if you don't hear, get closer to me". He was in a rush to leave and would not even answer questions. BTW our guide Niko was good, but not excellent.
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