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This tour was absolutely amazing from start to end. The Black River tour was perfect! The stop at the YS falls was only an hour so it was a little difficult to get in the zip line ride that enticed us, but it was gorgeous. The Appleton rum tour was amazing, loved all the rums we tasted. The tour guide was very knowledgeable and entertaining; the bus driver, highly skilled! We did NOT forget to tip them. Thank you!!!
New York City, New York
My return from JFK to my residence experience yesterday was rather atrocious. After a beautiful getaway, and an on time arrival, I encountered the most hostile and dangerous commute home. First off, I was told by the Courtesy Desk @ JFK that the van doesn't go to "Harlem" where I live.
After explaining that I was indeed picked up in Harlem, the woman made some arrangements and told me that my driver will be there in about 30min (Courtesy Desk). Almost an hour later the woman came over to me and informed me that the tour operator said that I was a No Show, although I was there by the desk for the entire time waiting; no one called me. She advised me to go ahead and pay for a cab and then try to get a refund later, or try to find another way home! I told her that I will NOT pay $60 for a cab as I wasn't prepared to do that, and I had no other way home.
She said that she had to re-book me and that I would need to wait at least another 30min. I waited for another 40min and then I had to go to the counter since no one was calling me. I was then told that the van is outside and I was escorted by the woman. The driver looked at my address and immediately got very annoyed. He grabbed my luggage and tossed it in the van. He waited for several other passengers at JFK and then headed over to La Guardia for more pick ups. He almost collided with a couple other vehicles twice before stopping at a gas station. He turned up the air condition on full blast, and I sat in the front row freezing. I put on a sweater and scarf and it was still miserable! He asked who was going to my address and then took off driving extremely fast and dangerously careless on the road. He was honked by several other drivers. Once he got to my destination (I was the first drop-off) he sat in the vehicle and I had to tell him that I need to get my bag. He released the brake as I was stepping out of the van, almost causing me to fall. My experience was extremely traumatic and I will NEVER use this tour operator again! The driver should be punished, his van number is #755.
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