The driver picked us up and took us to the airport without any problems. The only negative was on our Viator voucher, we were told to contact the travel service at least 24 hr. before our departure date to confirm the reservation. Two weeks before the travel date, I called. Agent did not have record of my reservation, said will email me. Never received an email. I called the day before the travel date from the cruise ship, incurring large phone expense. The company made me feel like they had the reservation so why was I calling? We should not have to call the travel company to confirm the reservation.