I was a bit confused on where to exchange the tickets. In the end, you got to exchange it at the information counter in the souvenirs shop. On an off peak day, the skip the line is meaningless because there is no queue at all. The benefit of this voucher is the window seat reserved for you.
This bus drops off at popular destinations in Berlin and you do not have to wait very long for the next bus (10-15 mins). There are many bus companies in Berlin. This company is slightly more popular than the other companies, so the bus can get really crowded on weekends. Good enough for a first timer.
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