This was a great trip. Marco the guide and Nino the driver were very good. However, the local guide in Palermo would not wait for us to run back into the cathedral to retrieve a hat (it took us 2 minutes!). By the time we came out, she and the group had disappeared! Although we could hear her on our "Whisper", she gave no clue as to her location. Our instruction was to meet ultimately at a restaurant, which we eventually found. She said she had gone searching for us but she couldn't possibly have had time. We felt she was unprofessional not to wait , for tourists in an unfamiliar city, for no more than 2 minutes.
It would have been a smashing trip but for the weather! It started out clear and sunny but by the time we'd reached Refugio, the summit was covered in cloud and rain so we were unable to go the whole way. Very disappointing but at least we are entitled to a refund. However, it's a "must do".
The guide on the coach was excellent , professional and accommodating. Everything went like clockwork. Very good value for money including door to door service. We shall certainly use Viator again.
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