Los Angeles, California
The trip itself was fantastic. Energetic guide and wonderful locations. But the process of getting onto the bus was appalling. I had paid months ago and yet I still had to wait in line with every one else to get a voucher. I was moved all over the place and in the end took longer than those that booked on the spot. Also my Viator App said that I could present an electronic copy but the local company sent me away after an hour in line to print out a copy... I was very annoyed.
Note from Viator
Thank you for your feedback. We will discuss with the tour operator why they sent you away when they should have accepted your voucher on your phone.
Cape Town, South Africa
Seamlessly organized, wonderful day that went beyond all expectation. The local tour company were spectacular. Couldnt be more pleased!!