Being disabled, I thought it would be easy to book on line in England to save queuing for tickets in Amsterdam. How wrong I was. My partner and I arrived early on Sunday 21st April at the destination point only to be told that we had to go to your office to collect tickets. The office was a complete shambles, it seemed that no one knew what was going on and my partner had to fight his way through the crowds to get to a desk. If I had been alone I would not have been able to do this on my crutches. We did have a good day at the gardens even though it was too early for the tulips. After spending a day walking on my crutches I was in dreadful pain, then on returning to the coach at the allocated time I was even more upset that I was left standing for 45 minutes whilst the coach driver locked the coach and left. There were two tour guides (Luis and Adam) at the departure point, both of them working for you so I was surprised that the driver would not allow us to sit on the coach and wait for departure. The coach was a BAKKER registration number 87-BBP-4. As the driver did not return the tour guides organised for us to return on another coach together with another disabled couple who had been left in the same predicament. I do not consider this to be a satisfactory service and I would like to know what facilities you do have for disabled people as this has not been a pleasant experience for me. Regards Miss S Moss
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