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Susan F

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Susan F

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Jun142014

Tour/Activity

Skip the Line: Vatican Museums Walking Tour including Sistine Chapel, Raphael's Rooms and St Peter's

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

our guide, Michelle, of Dark Rome Hostess was brilliant! I booked this same trip with you last year when I travelled with a girl friend and there was no comparison-perhaps you used another company. Thank you ,a great service.

Jun102014

Tour/Activity

Siena and San Gimignano Day Trip from Florence

Florence, Italy

My Rating
2 star rating: It was OK, but could have been better

My Review

I have been on two previous trips to Sienna and San Gimignano and although this visit was okay it wasn't quite as good as the other two.
We were travelling with friends who had never been to Italy before and I know they were disappointed after all that I had told them.
We found that our guide,I think her name was clara,was perhaps having a bad day and didn't make allowances for two older ladies in the group who had difficulty keeping up with her brisk pace.She just carried on regardless,never turning around to check that they were still with us and on more than a couple of occasions people had to ask her to wait for the ladies.
Our guide in Sienna was very informative but was constantly on her mabile phone,texting.
Our friends enjoyed our free time in Sienna and San Gimignano when I was able to show them things I had discovered before.
I also feel that to describe the visit to the museum in San Gimignano as wine tasting with sweets was a stretch of the imagination.A tiny plastic cup with two sips of Vernaccha and one Cantucci biscuit? disappointing.

Apr292014

Tour/Activity

Ancient Rome and Colosseum Tour: Underground Chambers, Arena and Upper Tier

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Although our two guides on this tour were great it was not always a group of 12 people as I was advised when I booked.At the begining there were 10 of us as 2 of our party were ill and unable to attend.However we then joined with another group for the underground chambers and I counted 23 people! We moved on to the upper tier with both groups still together but then separated into the 2 original groups for the Ancient Rome part of the tour.I'm sorry but I felt that this was not the trip that I paid a large sum of money for.

May272013

Tour/Activity

Rome Hop-On Hop-Off Sightseeing Tour

Rome, Italy

My Rating
5 star rating: Highly Recommended

My Review

Excellent! We really enjoyed our tour and as I have used your previous Rome hop-on-hop-off original company on two visits in the past I felt that the buses were much cleaner and staff much more welcoming.

Aug152011

Tour/Activity

Palma de Mallorca City Hop-on Hop-off Tour

Mallorca, Spain

My Rating
5 star rating: Highly Recommended

My Review

Have used the Hop-on Hop-off Tour buses in a few cities but the one in Palma de mallorca was excellent.The bus route was good and bus was clean with efficent earphones and recordings in good working order.I know that trips booked with Viator will be of a high standard.

May302011

Tour/Activity

Rome Hop-on Hop-off Double Decker Bus Tour

Rome, Italy

My Rating
3 star rating: Worth doing

My Review

This was not so good as last year's trip. There were less stops ,but you had advised of this.The main problem was that the recorded commentary did not work on most buses and you could not wear the seat belts as they were on the floor and very dirty. A bit of a let down!

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