This was my family's first visit to Vancouver and the trolley tour fell short in several areas.
To start, the trolley schedule posted on Viator's website differs with the actual schedule listed on Vancouver Trolley’s schedule. Due to weather and season we understand there may be differing schedules (one for Winter-Spring, one for Summer-Fall), however, the website didn’t indicate this. This is important because had I known the Vancouver Trolley actually stopped at my hotel (Residence Inn at Marriott) I would not have subjected my family to walk three blocks to catch the trolley at the Holiday Inn Hotel (Howe Street).
Second issue was when the trolley finally arrived, the female driver informed us the trolley was full to capacity. We, along with another family that was next to us, would have to wait 45 minutes for the next trolley. The kicker was when she stated if the next trolley is also full, we couldn’t get on it and that we would have to wait for another one. We were flabbergasted.
Third issue was what Viator advertised was not what was delivered. The website stated there would be a free Granville Island walking tour. There was NO free Granville Island walking tour at all. According to Vancouver Trolley, that’s only done during the warmer seasons. I was told it was too cold in February for them to even consider having a walking tour.
Finally, the trolley didn't even go near Chinatown because it just so happen to be that it was the Chinese New Year and the trolley did not want to go near the New Year parade so we didn’t get to visit or see the Chinatown area.
Needless to say we were very disappointed with both the trolley tour and Viator. Truly disappointing!
Note from Viator
Thank you for your feedback! We are very sorry to hear your experience with your tour was unfavorable. We are looking into correcting any discrepancies on our website between the Summer and Winter schedules. If our customer support team needs any further information from you, they will be emailing you directly. Again, we appreciate you bringing this to our attention, and hope you were still able to enjoy your time in Vancouver. Happy Travels!
Los Angeles, California
The Go Los Angeles Card is worth the price of getting it. My family and I got the 7-day pass since we were going to be in the Los Angeles-Anaheim area for two weeks and we saved greatly on the price of admission to such places as Universal Studios, Starline Hollywood Tours, and Knotts Berry Farm. You won't be disappointed getting the Go Los Angeles Card!
© 1997–2014 Viator, Inc. 330251a All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.