This tour proved to be one frustration after another and ultimately was nothing more than a wasted day and a waste of the price of two tickets for the "grand tour." The directions to the pick up points aren't clear and so we called the contact number. We were told that we were in the right spot and we waited for a 1/2 hour, but no bus. We then called the number back again and spoke with someone else, who informed us that while that particular spot was listed as a pick up point, they generally don't stop there! He told us to hurry to another location as a bus was leaving in "7 minutes." We ran for it and when we got there we were told that there was a bus, but it would not be leaving for about an hour. When we finally got on the bus, we were disappointed by the narration. There were no headsets, but rather a woman who was explaining everything in German and then she switched to English. However, her accent was so heavy that it was hard to tell when she was speaking English. We honestly couldn't understand a thing she said. The maps provided are worthless and as mentioned above, the narration on the bus was unintelligible. The one place we wanted to go was the English Gardens the last stop and apparently they were running late, so they didn't stop there at all.
This was a complete waste of an otherwise gorgeous day in Munich. A grand tour--it was not!