London, United Kingdom
Shocking is the only way I can describe this. Kept us waiting well over an hour. We had to chase them up,and when the driver arrived he demanded more money for our 'luggage' even though e had suitcase and small bag each. We had no choice as it was pouring rain and freezing - disgusting after the wonderful pick ups we had in Italy
Very helpful, knowledgeable and made the connection very easy. Highly recommended
Great guide, made allowances for slower people. Very knowledgeable about the Vatican
Bus trip and stop on the way excellent. When we reached Pompeii lunch as excellent. Unfortunately there were disabled people with the group with one gentleman in wheelchair. It was left up to a young Australian,American and Dutchman to carry him up and down the streets. The guide did nothing and at the end although there was service lift , it was left to the three guys to carry the gentleman down massive flight of stairs as we were told it was
the only way out. They deserved many thanks but part from the family of the gentleman did not get much.Very disappointing and spoilt the day. There should be a warning or the guide should not let someone go in knowing they were going to get stuck
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