Hakone was gorgeous and is definitely a must-go. The hotel was not bad, and we were lucky enough to catch a glimpse of Mt Fuji while on the Komatage ropeway in Hakone--her first appearance in 12 days! Loved the locale, and the tour guide was adorable. Only caution is not to trust the timings given as they were all shorter than what we experienced. An "8-minute" walk to the train station turned out to be very far away, esp. with luggage, and a "40-min" train ride turned out to be more like an hour. Luckily we gave huge time allowances, so we still managed to catch our Shinkansen back. Also, food in the hotel was ridiculously expensive. The cheapest thing was a 6,000 yen buffet, and there aren't any nearby eateries. So, unless you're willing to take a bus down to Moto-Hakone for your meals, you'll have to make do with the convenience store next to the hotel, which thankfully has interesting Japanese quick micowave meals. Will recommend Viator to friends.