Our guide was very knowledgable about the sites and monuments we visited. He took the time to explain the hard to understand points of a Nazi-dominated life that were difficult to understand in our present times. He was a veritable font of useful anecdotes, and made the half-day trip wholy enjoyable.
The only negative for the entire trip had nothing to do with the tour organizers. The Gestapo-esque "train police" (not really police at all, but brute thugs who are paid a percentage of the number of "fines" they collect) caught a mistake for a family of four tourists (two were children) in our group, that ended up costing the family 120 Euro in "fines" (aka extortion money). It's nothing less than a shame for a city that relies on tourism as a significant part of their income, to allow such bullying of tourists.
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