Munich, concludes Frankfurt, Germany
Very poorly organized. We expected a four day trip with one bus, a group, and one guide. We got a one-day trip that we had to switch to another bus and take a taxi to another town for our hotel. We never received "vouchers" for the different hotels and consequently we had to plea for acceptance of our one 4-day voucher which most were not happy to accept. We were by ourselves and had to find our way each day....not at all what we expected. And on the first day, we were taken to a one-day tour, the only ones with luggage. Because it was bad weather we tried to take a bus from the castle to the tour bus, the bus was overpacked, we could not get on, and consequently the tour bus left several of us stranded in Neuschwanstein, hours away from Munich, where the bus was returning. We were switched to a different company for the last day, trip to Heidleberg, and that day was great. The tour guide was excellent. All the hotels were good and accommadting in spite of the fact that we did not have the "correct vouchers." I would NOT recommend this tour....it was badly organized and we could never reach anyone by phone for assistance because it was the weekend or after hours. And I will not recommend any company that would leave foreigners stranded in another city---I point out, the tour guide did NOT say "do not take the bus back from the castle" and why in the world would she have scheduled our tour for 3pm if the bus had to leave at 4:30? Very poorly done!
© 1997–2014 Viator, Inc. 330251a All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.