My mother and I stayed at the Sunroute Plaza Shinjuku, a good hotel! We walked 10 minutes to the Keio Plaza hotel for the tour pickup. The pickup point was well posted near the hotel reception. There were many like us that day. The tour guide was not there early to attend to early comers and give out confirmation slips. So the bus left Keio Plaza hotel late to connect us to the tour bus at the bus terminal to Mt Fuji.
We rode for an hour and half before the first designated stop and toilet break. Then onwards another half hour to the 5th station of Mt Fuji. The guide on board the bus, was cheerful and gave interesting commentary. He was also very helpful in attending to each traveler's needs, mostly on catching the train back to Tokyo. We had good views of Mt Fuji from various points up the mountain and when taking the cable car.
The boat cruise was short about 15 minutes, but was enjoyable and with beautiful views. The tour bus dropped us right in front of our hotel in Hakone Yumoto Fujima. The hotel is on a hill with good green views yet a short walk from the train station. Room is large with both western beds and tatami beds, they will set it up upon request. The open hot bath in the hotel has both outdoor and indoor pools and not crowded at all.
We spent the second day taking the local train in Hakone to visit the various sights which are all very accessible from the train stations. We could find our way around quite easily because of good brochures and maps. Strongly recommend a 2-day trip instead of one day. While Mt Fuji itself is awe inspiring, Hakone offers much more.