I had high expectation of this trip because of everyone's reviews. The weather is not controllable so when it turned out to be raining and very foggy we tried to imagine the beautiful views as we ascended to Junfraujoch. Our experience at the top of Euope was great and it was my first experience in the snow...very special.
On our return, we were told after the 1st train ride that we had a 30 minute delay due to a couple who had decided to go to the glacier instead and did not turn up for the train. As much as we felt sorry for the couple, it was not acceptable that the tour company made that decision without any consultation with the rest of the tour participants. It would have been common courtesy for us to be consulted as it affected all of the people on the tour.
Once they arrived, with no aparent concern of the inconvenience they had caused, we we able to continue home.
Unfortunately 15 minutes out of Luzern the bus broke down and a new bus needed to be sourced. The company did not source a bus from Luzern but Zurich which created a delay of over an hour.
Once we got going again the highway into Luzern was closed....another delay.
We finally got back to Luzern 2 hours late and grumpy...so no this wasn't the special trip we were expecting.
The weather and road closures are not controllable but I strongly recommend the tour company consider the impact of their decisions on the people that are paying for their service...they need to be improved.
Lovely day with only one other couple and our guide. Beautiful scenery and good wines to taste. Strongly recommend.
© 1997–2014 Viator, Inc. 330203 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.