Jan072012
Tour/Activity
Phuket, Thailand
My Rating

An amazing day - even better than we expected. Stunning scenery and very friendly and knowledgeable staff, who were really keen to make sure you enjoyed the day. I've watched some of the videos of this and they don't do it justice - you really have to be there to appreciate it in full. Aside from the natural beauty of the places visited, the boat was decent (even had clean toilets, a novelty for this kind of trip), food was really good and a plentiful supply of soft drinks (and even a beer, if you wanted it). There were enough staff too, so you never had to 'wait your turn'. I really can't recommend this enough, thank you to all who made it so good.
Dec272011
Tour/Activity
Hanoi, Vietnam
My Rating

Hmmm...so easy for this to be the most amazing trip, yet so royally messed up by the tour company. The actual boat was great, with much nicer cabins than I had expected and especially good food. The staff were helpful, but only when they had to be. And here is the problem. Once they had done their duty (e.g. served dinner), they disappeared into their private quarters. So if you wanted a drink, you had to go and rouse someone and it felt very awkward, particularly if you wanted a hot drink that they then had to make. They also did not conduct any kind of 'tour' - we were told nothing at all about Halong Bay, or the boats etc. When you get to the caves, the guide just gave us the ticket and pointed the way. When we were in there, there were loads of other groups with their guide explaining and pointing out interesting things. It got worse too - they started making repairs to the boat doors whilst we were sat there enjoying the tranquillity (literally, man turned up with a drill and just set to work next to us), and then they tried to charge us for all of the drinks we had had. This included tea and coffee - eventually they relented as I still had our booking form which clearly stated 'free tea and coffee throughout', but even then they tried to argue that this only meant 'free at breakfast'. And drinks were expensive - a good 3 times more than you'd pay on land. Also be warned that this is not 2 days - on the 2nd day, you get served lunch at 10.30am and then you're off before 12. Do this trip - but with a different company.
Jan072010
Tour/Activity
Las Vegas, Nevada
My Rating

Jan062010
Tour/Activity
Las Vegas, Nevada
My Rating

Jan042010
Tour/Activity
Las Vegas, Nevada
My Rating

Jan032010
Tour/Activity
Las Vegas, Nevada
My Rating

Jan022010
Tour/Activity
Las Vegas, Nevada
My Rating

Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2013 Viator, Inc. 330259b All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.
Viator uses cookies to improve your experience on our website. Learn more about how we use cookies and how to change your cookie settings | Close message