The tour company did not have our reservation. We called to confirm the day before, and after we finally convinced them we'd prepaid for a tour, they had to scramble to find us a guide. They also did not provide us with an air-conditioned van as promised because they had booked so many tours- and this created extra walking for an 80 year old in our group. I still give it 4 stars because the actual tour guide was fantastic!
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