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Stephanie T

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Stephanie T

Stephanie T

Australia

Dec272009

Tour/Activity

Waitomo Glowworm Caves Discovery Tour from Auckland

Auckland, New Zealand

My Rating
4 star rating: Recommended

My Review
I booked using Viator which would send my booking to a travel agent in NZ. The travel agent didn't check their email so nobody knew that I had paid for everything in total. Had to do last minute chase-up calls. Calling internationally to Viator only to let the answering machine tell me that 'Viator is an online company and will only deal with issues online'. Very frustrating!! Don't see why they have a phone number in the first place then. Other than this panicky hiccup, the actual tour itself was lots of fun and very intriguing.

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