London, United Kingdom
Very tiny and cramped vehicle. Luckily my husband and I were the first couple to be fetched so we were able to place all our luggage at the back. The second couple that joined us wasn't as lucky. They had to carry both their carry on bags on their laps. And, that's saying a lot given how we are relatively much smaller being Asians.
Being a shared transfer, they picked-us up from our very central hotel location 6 hours before our plane departed. Not a very good beginning for a long journey home.
The sites are great. The guides are good. Patrick who took us to Fatima, Nazare and Obidos on the first day was very knowledgeable. The small group we had on the first day had my family with 3 English speaking individuals and 2 Spanish speaking couples. He managed to translate everything (literally everything --- even the little jokes we had) in both languages. Unlike other mixed-speaking tours we had, we didn't feel short-changed when the guide showed a preference for one language. The 2nd day had a bit of a mix-up, our names were not on the Sintra and Cascais tours for some reason (despite the earlier confirmations I had received). There was finger pointing between Viator and Inside Lisbon as to who was at fault. But, the important thing is how Viator's partner Inside Lisbon handled the situation. We ended up having a private tour for just our family and it would be impossible to complain after that. Hugo and Andrei were our guides on the 2nd day and it was amazing how they managed to make-up for the lost time. You can't really visit Lisbon and miss any of these sites. It was well-worth the money and the very slight inconvenience. I continue to trust Viator and their choice of local partners.
If you decide to book this, you'll arrive like a superstar in your chosen hotel destination. The car impeccably clean and the driver is all very professional and efficient. Despite the delayed flight, our driver was there patiently waiting with a smile. Nothing beats that after arriving in a strange place where you don't speak a word of the language.
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