Dean C
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Sep222011
Stellenbosch Wine Tour from Cape Town
Tour / Activity
My Rating: 
Location: Cape Town, South Africa
My Review: We were told to meet at the clock tower in Victoria and Albert waterfront. Having finished what we were doing and having nowhere else to go we went to the waterfront and were there an hour ahead of time. We watched for someone with a sign or a shirt/jacket with the Viator name on it. No one ever showed up. We called and were told that we were not where we were supposed to be and the driver had gone. After much discussion, they sent a new driver who did his very best to make our day special. He was quite knowledgeable but we were rushed through the winery because it was very late in the day by this time. We had a similar problem in Venice but thought we would give your company another try. Sorry, but I think we have given you your last chance.
Note from Viator: Thank you for leaving a review with Viator. We wanted to make sure we clarified a few points, so future travelers will have the best possible information. As Viator is a Tour Broker, we use multiple Tour Operators around the world to be able to supply the wealth and variety of tours that we have. You will mostly likely never see a guide or driver while in a destination who will be wearing a "Viator" shirt - they will likely have the name of the local Tour Operator.
We always provide the Tour Operator information to you on the voucher, and most of tours include directions for reconfirmation. (Depending on the Tour, there are rare instances where you do not need to reconfirm.) The reconfirmation process is to ensure that you get the exact time of pickup, and directions on how to find the Guide or Driver. This process also allows you to ask any questions you may have, or get good turn by turn directions if you should need them.
We're glad to hear the Tour Operator was able to be flexible and send you a new driver. For future tours, we would recommend that you always read the directions listed under the "Important" section of your voucher, to ensure that you have the best information concerning the Tour Operator.
Nov062010
Skip the Line: Venice in One Day
Tour / Activity
My Rating: 
Location: Venice, Italy
My Review: Our guide was very informative and knowledgeable. We enjoyed our walking tour very much. I would definitely recommend this tour!
Oct292010
Venice Gondola Ride and Serenade
Tour / Activity
My Rating:
Location: Venice, Italy
My Review: We were very disappointed in our gondola ride. We read some of the other reviews and everyone said that it was so much fun and it was a definite "do NOT miss" tour to take. We did not find that to be true at all, unfortunately. We were rushed into the gondola, we were seated across from each other-not next to each other, we could not hear the singer, and not one person said a word to us! We noticed that the daytime trips got a glass of champagne and that everyone was laughing and having a ball. I regret, very much, the money that I spent on this tour.
