We stated I was hearing impaired at the outset. The pilot proceeded to place another person in the front seat and placed me immediately behind her. Had I been placed either beside her or diagonally opposite behind I could have lip-read. I had hearing aides in but had to switch them off because of feedback in the headsets.
We did the helicpoter tour becasue that is what we do when we travel to places with exciting or different terrains. We also did the tour because our daughter and son-in-law did a 30 minute tour with your company exactly 12 months ago. They were thrilled with the proximity the the Kata Ktuta and Uluru and the detail the pilot gave them. We chose the 55 minute tour thinking it would be a much better tour than the 30 minute one. All we got was a bigger bill, less proximity to the features and a commentary which we felt was less than adequate. We are sure the dentist who sat beside the pilot had a wonderful time bacause the pilot played to his every question and response. If the microphone system worked then the pilot failed to advise how to make it work. My wife's every question was ignored. Perhaps the head sets need attention and the pilot instructing on how to commentate. We booked with you on our daughter's recommendation. After the event we were told that the tour company provides excellent service to people with disabilities. If only we had known.