Although we booked an English speaking tour, one of the people they put with us only spoke Spanish so our guide had to say everything in both languages. She seemed to have her "script" memorized and had trouble answering some of our questions. We were surprised to be taken to an expensive shop where they tried to sell us jewelry. We were also surprised to be taken to a restaurant for lunch which was not included in the fee and which wasn't one we would have chosen. Although the tour was to have lasted only 3 1/2 hours, it actually took 7 hours. It did give us a good overview of the city and let us see things we wouldn't have found on our own so it was worth doing.
We enjoyed the dinner and show very much. Our driver arrived as scheduled to our hotel to pick us up and stayed at the restaurant until the show was over to take us back. The food was great as was the show. It was a highlight of our stay in Santiago.