Prague, Czech Republic
It was great having the two guided tours and river cruise included in the Hop and Off. The guide was extremely knowledge. Excellent tour.
The problem was NOT Viator, but the local company. They put us on an German only speaking tour -- so the city tour was a waste of time. We told the guide that we didn't speak German and that our voucher clearly stated -- that we gave her and she looked at -- that it was supposed to be an English speaking tour. When we arrived at Schonbrunn they put us with the correct group. She acted irritated and angry with us even though she was the one who said that this was our bus.
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