First we missed our bus at the station in Dachau so we stood around in the rain for 40 minutes for the next one. That was the beginning of a very disappointing tour!Our guide seemed to be bored and uninterested in what he was doing. He did not give us enough time to look, read and absorb what we were seeing. after hearing other tour guides with their group, we soon realized we did not really even have a guide per se! We only had 20 minutes at the end to try to run around and absorb as much as we could. We would have been better off doing the tour on our own! Our guide was doing another tour in Munich at 3 that afternoon, so he was on a strict deadline to get back to the station for that. He should have focused on our tour and not on what was coming up...
This is not a user friendly hop on hop off! We had to pick our tickets up in west Berlin and then the only stop you were allowed to start the tour was clear on the east side. I called thenumber on the ticket and no one spoke english. We managed to find the starting point while on a walking tour of Berlin. The man narrating the tour was terrible. He was more interested in visiting with the people on the bus (and yes he was speaking to them through the microphone). It was very annoying. I have been on many many hop on hop off tours and this was the worst one. Most hop on allow you to get on at any of their stops. Not this one Viator you must look into this and figure something else out for your customers. Where we picked up our tickets was of no help eithere. I understand we are not using their tour (yes they are just a pick up place for you), but it would have been helpful to get some information somewhere. I am sorry we had already purchased our tickets, as we would have gotten them from the company there!
We did not use this pass except for the river tour. It may have been a good buy if we were seeing some of the sites it got you into for free, but the things we wanted to see were not included. There needs to be a much better specific list of what this pass covers. We would not have purchased it if we had known what it did and did not cover.
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