My flight was booked for 12 noon. I received a call that the helicopter was required for an emergency and my flight for 3 people was moved to 4 pm. There was no emergency, it was simply that someone else had booked the helicopter for the day. I got to the airport at 3:15 for my 4 pm flight. My 4 pm flight was delayed 2 hours until 6 pm. A lot of disappointments, waiting around and miscommunication.
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