I thought our guide was very thorough and informative and did a great job. I would have given a higher rating, but the customer service person (telephone) I purchased the tickets from did not understand anything about the tour and timing, resulting in us not being able to see the gardens as we were told.Closure of the palace between events and timing of last train were never explained until we were on the tour, thus causing a bad experience. The website and support staff need to provide more detail.
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