Our guide Haluk was wonderful and very patient, as well as knowledgable about the sites. He was prompt, our English was good, and he kept up a good pace for our group of 4 adults and 2 kids. It's amazing how much information he knows and that he could answer pretty much any question we had. Having Haluk and our private driver made our trip very pleasant and educational. The only criticism I would have is that they took us to a leather shop where we saw a fashion show and received a hard sell to buy some very pricey leather jackets (and did); I would have liked to have been told about the plan beforehand, rather than having it sprung on us when we arrived at the shop. That being said, the visit was a nice, air-conditioned break after a hot, dusty afternoon and my kids thoroughly enjoyed the fashion show and trying on the leather jackets.
Having a private driver (Gianfranco) made all the difference for us. It made me wish I had a private driver for every port. Gianfranco promptly picked us up, drove us to Florence, answered lots of questions and gave us a little history along the way, helped us find somewhere to eat lunch and get a coffee, and worked collaboratively with us to agree on a meeting time. The cost of the trip was a little pricey but the convenience was well worth it. A great experience overall.
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